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Product Questions & Issues

If you are looking for assistance with any products, please email support@thecookiecountess.com with your order number and concerns and we will get back to you in 2 business days or less.

Order Issues

If you are experiencing issues with a missing or damaged package, please email us at info@thecookiecountess.com with your order number and we will get back to you within 2 business days.

Contact & FAQ

If you have a question or need assistance, please contact us by sending an email to support@thecookiecountess.com.

We ship to the USA, Australia and Canada. Visit our shipping page for more information.

Do you make custom stencils or cookie cutters? We do not make custom designs. If you have a suggestion for a non-licensed design, let us know!

I have a question about my airbrush gun. View our full Airbrush User Guide here!

Do you sell wholesale? Yes, for bakery supply stores. Find more info and a wholesale application here.

Do you have an affiliate/referral program? With Countess Rewards you can earn points for referring friends. We do not have another affiliate program

    For immediate assistance: Call our number 401-580-0068
    Phone support hours: 9:30 - 4:00 EST, M - F
    SUMMER LOCAL PICKUP HOURS:  Monday-Thursday from 8am to 3pm and Friday from 8am to 2:30pm