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COVID-19 Updates: Shipping and Safety

These are crazy times. Just like you we are parents, friends, and small business owners who are doing our best to navigate through this. In addition to our regular commitment of bringing you outstanding products, here's what to expect:

SHIPPING

Our processing times are longer than usual. Please expect an extra 3 - 4 days before your order ships.

We are safely working in smaller teams and adhering to all CDC recommendations.

For international customers, please expect extended delays for your packages when it reaches customs. Thank you.

CUSTOMER SERVICE

We are still able to answer all your questions via email, but please expect a small delay in response while our staff works remotely.

WE'RE MAKING FACE SHIELDS

All of our 3D printing capability is currently being used to make face shields that we are donating to local hospitals. The design has been specifically approved of, and asked for by Emerson Hospital in Massachusetts; they requested “…as many as we can make.”

Read more about this project here: https://www.facebook.com/thecookiecountess/posts/2893882777370060

GRATITUDE

We want to thank YOU, our loyal customers, for your continued support, words on encouragement, and patience. We're in this together. This compassionate community of bakers is something special, and we're thankful to be a part of it.